eConsult lets patients consult with their NHS GP online by completing a quick form that is sent and reviewed by the Practice. It also direct the patient to self-help, pharmacy advice and local self-referral services. To access the service please click on the image opposite.

Once your query is submitted we can respond to you via the email you provided or will contact you by telephone if necessary.

How does it work? 

• Phone us:  the new automated service system can be accessed 24/7 via a dedicated telephone number 01633 743584 or during surgery opening times via the main number where patients can choose to use the automated system option 1 or speak to reception option 2. We encourage patients to use the system which is quick and easy to use with no queue 
• Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• You can also register with The NHS WALES APP to book appointments on line. The phones switch on at 8am.

You can book a telephone appointment if applicable. Please notify the receptionist that you wish to book this type of appointment and please ensure that your contact details are correct.

When you use the automated system for the first time, you will be asked to confirm your date of birth, telephone number and then set up a 6-digit pin. Thereafter you will need to enter those details to access the system each time 

The ability to make same day appointment requests will be available between 8am and 10am daily. The details provided to us via a few simple questions will be triaged by a clinician and you may then be offered an appointment on that day. These will be allocated to patients in time order and a text sent to your mobile number providing details of the appointment. Please make sure we have your up-to-date contact number.

We offer a variety of GP appointments, Emergency same day appointments, routine same day appointments, as well as the ability to pre-book appointments. Pre-bookable GP, Nurse and Health Care Assistant appointments open daily 1,2,3 & 4 weeks in advance but please remember they are not unlimited. You will also be able to search by surgery site and by specific GP. 

The routine appointments are restricted and your co-operation with the correct use of the appointments will be appreciated.

Visits at home are designed for the truly house bound and terminally ill. While we appreciate it is difficult, there are few circumstances in which someone is really too unwell to come to surgery, especially so with children. Equipment at the surgery enables us to provide a more thorough examination than at home. Also, we are able to see an average of 4 patients at the surgery for each home visit. Offering transport to friends or neighbours when they need to visit the doctor is a ‘good deed’ which we might well remember.

If you need a house visit please telephone before 10:30am if possible

This is regularly raised by patients and is more of an issue in larger practices where it is more difficult to co-ordinate GP sessions. However, whilst this is perceived to be of importance to individuals, the partners would like to stress that there is little need to see the same doctor all the time in most cases.

In the past when the patients’ paper notes were used for consultations, a lot of time could be wasted ploughing through previous records and letters and consequently a GP’s personal knowledge of a patient would probably have been of use. However, now that all records are computerised, details of all previous consultations, test results, hospital correspondence etc. are available to all our GPs in seconds which makes this less relevant. Furthermore, if a GP feels there is need for a particular consultation to be followed up personally, he/she has the ability to book the appointment at a suitable date in the future anyway. Also, patients who are seriously ill or have specific needs are discussed in practice meetings so that everyone is aware of the issues and may even be allocated a specific GP if felt appropriate. Consequently the above ensures that continuity is provided if it is clinically necessary.

We have, however, reviewed the allocation of GPs at our separate sites and have simplified this so that patients will become more aware of where each doctor is working each day

We should point out that booking appointments with any doctor also improves access for all. It reduces delays or long waits in the waiting room and reduces the time Receptionists have to spend on the telephone, blocking lines while they try to find appointments. 

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

We still continue to monitor appointments that are booked and where patients fail to attend and don’t notify us.  This is currently rising and we would greatly appreciate your help.  Please let us know if you are unable to attend as that appointment can be offered to someone else. 

• use your NHS Wales App
• phone us you can use the automated service to cancel your appointments 24/7
• reply CANCEL to your appointment reminder text message

If you need urgent medical advice when the surgery is closed, telephone 111

Please have a pencil handy as you may need to make a second telephone call.  You will be able to speak to a doctor who will advise you.  If it is necessary for you to see a doctor, this will be arranged at a local treatment centre

NHS Direct Wales

In the case of urgent need when the practice is closed click on NHS Direct Wales or call 111 to speak to a triage nurse. Your needs will be assessed and advice offered or arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

If you need medical help now, use NHS 111 online or Call 111.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

1.  Please do not telephone the surgery with routine queries at busy times of day, particularly first thing in the morning. 
2. Don’t waste appointments for self correcting ailments such as coughs, colds sore throats etc. 
3. Don’t waste appointments by failing to turn up after they have been booked. Note that this is audited and persistent offenders could be removed from our list. 
4. Wherever possible, please be flexible with the choice of doctor. Our GP’s will confirm that there are comparatively few occasions when a patient has to see the same doctor at all times. 
5. Only use the option of a request for a pre-bookable appointment if your circumstances make it totally impossible for you to telephone on the day you require and remember that these appointments are limited.
6. Remember that we can never guarantee that all patients will be able to see the doctor of their choice, when they want to see them.
7. Please arrive on time. If you are late you may be asked to wait or make another appointment. 
8. Please do not squeeze other family members into your appointment. 
9. Please do not save up a long list of problems for one appointment.

We are a Teaching Practice. This means that we will often have working with us a Registrar (a qualified doctor who is embarking on specialist training in General Practice).

You may be asked from time to time to allow student doctors and nurses to be involved in your care, or to have your consultations recorded on audio or audio visual tape. This is for the sole purpose of teaching. You can say No, although we would ask you to remember that it is important for future nurses and doctors to experience all types of problem.