Support Groups and Help Lines

Here are some support services and help lines for the Caerphilly area. Where there is no local contact we have put the South Wales contact. If you can not find what you need, try contacting NHS Disrect on 0845 4647, for a comprehensive list of all support services in Wales.




Dewis Cymru  -  Information about well-being in Wales.  We have information that can help you think about what matters to you, along with information about local organisations and services that can help!

ConICU Steps - Support after Intensive Care - If you, like many others, need help coming to terms with the experience of critical illness or just want to talk to people who understand come and see us.   To get in touch email newport@icusteps.orgnect Gwent  -  

Caring for victims and witnesses. Needs assessment completed by victim support and referrals made to a wide range of specialist support teams.  Tel 03001232133  

Sane Line  0845 7678000 - National out of hours help line for mental health recovery. Daily 12 till 2pm.

Samaritans  116 123

Community Advice and Listening Line  0800 132737 - Freephone for mental health recovery.

B.U.R.D  Blackwood Users Resource and Drop-in 01495 222186 - provide a wide range of timetabled activities, workshops, projects, taster sessions and a drop-in facility.

SHADE  01633 619770 - Self help group in Risca against depression.  There is a timetable of activities for Tuesday evenings or Thursday afernoons each week.

TOPA 0845 6009601 (Triumph over Phobia and Anxiety) - A supported self-help group.

The Calm Zone  0800 585858 - Help line for depressed, suicidal men. Tel: daily 5pm - 3am.

Caerphilly MIND  01443 816945 - Support, advocacy, social activities and information for anyone trying to recover their mental wellbeing.

Get Self Help - Cognitive Beahviour therapy self help resources - free self help CBT course and downloadable information -

HAFAL - Carers Participation Project - Are you supporting a family member or friend with a mental illness?  We can help you understand your rights.  Contact Caryl Matthews on 01443879725 -

Journeys Depression Alliance Cymru - 02920692891 - Advocates for support for people with depression

OBSESS - 02920388144 - Helpline and support group for obsessive compulsive behaviour

WALK FREE - 07847065083 - Self referral to this support group to overcome phobias and panic attacks 

MindFull -  -  MindFull is a brilliant new service for 11-17 year olds.  Are you feeling down, depressed or worried? Is your mind full of negative thoughts or feelings? Do you want to talk about your mental health? If so, MindFull is the place for you!

Biopolar UK - Bipolar UK is he national charity dedicated to supporting individuals affected by bipolar.  Tel 01633 244244 -

MIND - Affordable counselling based in Ystrad Mynach.  Tel 01433 816945 or

Living Life to the Full - Self help for anxiety and depression

BIG WHITE WALL - Free to Veterans, servine personnel and their families -

NATIONAL SELF HARM NETWORK - Offers a valued internet support forum for people who self-harm

SELF INJURY SUPPORT - Run a self-injury helpline for women which is available Monday-Thursday 7pm-10pm on 08088008088; they also provide text and email support to women who self-harm.


Post natal Depression

MAMA Help Line  0845 1203746 - 7pm -10pm weekdays. Meet a Mum Association also support groups and information. Always see your Doctor.

Parents Helping Parents  01443 879426 - Caerphilly Borough. Support in the early years of being a parent from other parents who have overcome post natal depression and low self esteem. 

The Parent Network is an independent, non-profit making organisation dedicated to supporting parents and others caring for babies and young children. ...


Bereavement,grief and loss

Beresford Centre  01633 212320 - counselling for early baby death, miscarriage, post termination and pregnancy.

Compassionate Friends  0117 9539639 - support for bereaved parents from other bereaved parents.

Bereavement Helpline Wales  0870 2406578

CRUSE 01633 251982- free bereavement, counselling with trained counsellors.



Cancer Care Line  01495 221660 - counselling, advice and support 

Leukemia Care Society  0800 1696680

Tenovas  0808 8081010 - counselling, advice and support.

ABUHB Macmillan Cancer Support - Free and confidential information and support to cancer patients, their families and carers.  Available Mon to Fri 8:30 to 4:30 - Tel 07583 047205.  Email


Rape and Sexual Abuse

New Pathways   01685 379310 - Rape and sexual abuse support & counselling service


Domestic Abuse

Women's Aid  02920 860255 - counselling, safe house, information & support.



Carers and Parents'  01443 837009 - Forum for learning disabilities.

Disability  01495 222127 - Support for carers of physically disabled & resource centre.

Headway  02920 577707 - Support and counselling for brain acquires injury.

Stroke Association  01443 862108 - Support for individuals and families.

The Disability CAN DO Organisation - Empowering & enabling disabled people & carers -



Hearing and sight impairment - Deafness & Blindness

Wales Council for the Deaf   01443 485687 - support and advice

Gwent Association for the Blind  01495 763650


Drugs and Alcohol

Alcoholics Anonymous  02920 373939

Drug Aid  02920 868675 - self referral

DAFS (Drug and Family Support) 01495 292020 / 308009

Gwent Alcohol Project  01633 252045

Islwyn Drug and Alcohol Project  01495 769755

Narcotics Anonymous Help Line  02077 300009 / 08457 697555


Relationship Difficulties

Marriage Care Line  0845 6606000 - Mon to Fri 10am to 4pm. Help line, advice, counselling for couples.


Gay and Lesbian

Stonewall Cymru  02920237744 - Help line, support, advice - based in Cardiff



The Gender Trust  07000 790347 - Weekdays am only. Support and information.

The Beaumont Trust  07000 287878 - Tel: Tues & Thurs 7 - 11pm. Support and Information.

Umbrella Gwent  Gender and sexual diversity specialists.  01633 927184


Housing Problems

Shelter Wales  08088 004444 - 24 hour help line for advice on housing & homelessness


Independence, getting out and about ...

Caerphilly Dial a Ride  01443 821431

CATS Caerphilly  02920 886117 - Independent community transport service for the disabled

Young at Heart  01443 838626 - Information and advice, support activites for 50+ age group.

Care & Repair Caerphilly - 01495 235393 Between Mon - Thurs 9:00 - 5:00 pm & 9:00 - 4.30pm Friday. Offers help and support to local older and disabled homeowners, living in the borough of Caerphilly, who would like to repair or improve their home.

Young People

Meic - information, advice & support for children & young people in Wales -


Books can help

Medication has an important role in helping people with emotional problems, and is often very effective. However, people can also be helped by reading 'self-help' material. Many self-help books have been shown to be very useful in helping people to overcome a range of psychological problems. The use of books as a means of psychological therapy is known as 'bibliotherapy'.

It allows highly recommended self-help books to be prescribed by GPs, practice counsellors and Community Mental Health Teams. Once issued, the prescription can be exchanged for the book at any branch Library throughout Wales.

Books prescribed under Book Prescription Wales have been specially selected by health professionals and are available in every library across Wales so that they are accessible to everyone, free of charge. The scheme includes books on many of the common psychological problems that people experience, including depression, eating disorders, obsessional-compulsive problems, compulsive gambling, social phobia, panic, anger, stress, low self-esteem and the aftermath of sexual abuse.

Most of the books included in the scheme are written by leading psychologists and many present self-help versions of established treatment programmes. Book Prescription Wales offers an additional source of help for people experiencing emotional problems. A self-help book can be used in addition to any medication that has been prescribed, or while the patient is waiting to see a counsellor or mental health specialist. Of course, this approach will not be suitable for everyone, and will not always be effective. But there is now good evidence to show that books can often help.

If you feel that a book might help you to overcome an emotional problem, consider asking your G.P about Book Prescription Wales.

(Information taken from the leaflet 'Book Prescription Wales - Books Can Help' published by Welsh Assembly Government.) Leaflets can be picked up at the surgery.

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